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Christmas Delivery and Returns Information
Christmas Delivery and Returns Information

Privacy Policy

All goods are subject to availability.
We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed.
Returns & Guarantees: We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or wish to cancel or return the order, this can be done within 14 working days which begins the day after receipt of the goods. Goods must be returned in original packaging including all original tags and undamaged at customer's expense and a refund, less the original shipping costs will be issued within 15 days of goods return. 
** Please note that we do not accept returns on underwear due to hygiene reasons**
If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours, whereupon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item.
Giancarlo Ricci reserves the right to refuse a refund including postage if the item is deemed not to be faulty.
Phone calls will be answered during office hours (10:00am to 17.30 pm, Mon to Fri UK Time). Telephone No: (0044) 0151 708 8044
Delivery: We aim to deliver your order the same day and within the UK should be received within 1-5 working days dependent on the service selected . Orders for the EU should be received within 3-7 working days and international orders are generally received in under 14 days.
In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.
Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Giancarlo Ricci are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us:
In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General Information on Klarna can be found here
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy